As a private consumer, you have an unrestricted right of withdrawal within fourteen days of receipt of your goods. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

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If an item does not meet your expectations, you can return it. You must contact us (Surya Kretek Handels- und Entwicklungs GmbH, Richtweg 30, 28195 Bremen. Tel. No.:  +49 421 326780  ; Fax: +49 421 321437 ; E-Mail:  info@suryakretek.com ) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract, inform. You can use the attached   right of withdrawal form  . We will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

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If you revoke the contract, we have to repay all payments that we have received from you, excluding the delivery costs, immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

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You must return or hand over the goods to Surya Kretek Handels und Entwicklungs GmbH, Richtweg 30, 28195 Bremen, immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

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You bear the direct costs of returning goods that can be sent by parcel post.

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The right of withdrawal does not apply to contracts:

health protection or hygiene are not suitable for return if their seal has been removed after delivery.

Damage, damaged packaging resulting from incorrect operation are not covered by the warranty.

PLACE OF JURISDICTION

Place of jurisdiction is Bremen

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Status: February 2022